For Apparels
- In keeping with CannaBuddy’s goal of ensuring User satisfaction, this cancellation, return and refund Policy (“Cancellation, Return and Refund Policy”), together with the terms of use at https://cannabuddy.in/terms-and-conditions/, sets out CannaBuddy’s procedures and policies in accepting:
- Product cancellations before the Product is delivered to a User
- Product returns, once a Product has been delivered to a User after purchase from the Platforms. Any return or cancellation of Products by Users shall be governed by and subject to the terms and conditions set out under this Cancellation, Return and Refund Policy.
- CannaBuddy’s returns and exchange policy gives you an option to return or exchange items purchased on CannaBuddy for any reason within the specified return/exchange period i.e., 5 days. Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us:
- Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
- Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of CannaBuddy credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a refund for the return amount into the refund mode selected at the time of initiating the return request. If the picked-up product/s does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on CannaBuddy for same or different sizes of same style or for any other item of the same or different value from CannaBuddy within the specified exchange period subject to your address being serviceable for an exchange.
- Users are required to peruse and understand the terms of this Cancellation, Return and Refund Policy. If you do not agree to the terms contained in this Cancellation, Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained in this Cancellation, Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a request for purchase of Product(s) on the Platforms.
After the refund has been initiated by CannaBuddy as per the Returns Policy, the refund amount is expected to reflect in the customer account as per the following timelines:
- Store Credits – Instant
- Online Refund – 7 to 10 days post refund initiation, depending on your bank partner
Please note, CannaBuddy initiates the refund upon successful return pick up and after the returned item has reached us and quality check is successful. Therefore, the refund initiation time may vary by time taken by the courier partner to deliver the return to a CannaBuddy’s warehouse. In case of any refund discrepancies, CannaBuddy may at its sole discretion, request you to share with us a screenshot of your bank statement.
If your area pin code is not serviceable for pickup, you will need to self-ship the return item via any reliable courier partner. Please ensure to place a sheet of paper with the details of Order ID and Return ID for each item included in the package. For all self-shipped returns, you will be duly reimbursed the shipping costs. Therefore, please ensure that scan copy of courier bill/receipt is shared via Contact us option available on App/Website/M-site. The courier bill/receipt should satisfy the following conditions for successful processing:
- It should capture the weight of the return package.
- Residential/office address, destination address, shipment date, amount and other details should be mentioned.
- The information on the receipt should NOT be edited/over-written.
- The courier charge (amount mentioned on the receipt) should not overshoot the Sender-Destination-Service combination and shall be cross checked with the courier company.
- This is subject to your returns being inspected and successfully processed upon receipt at our end.
This may have happened, if the item you returned is used, damaged or original tags are missing. In the event that the return request is declined, the user shall not be eligible for a refund, and CannaBuddy assumes no liability in this regard. For more details, please call our customer care or contact support – support@cannabuddy.in
For Vijaya Products
We take customer satisfaction very seriously. All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse. Please check your shipment carefully upon delivery to ensure it has not been damaged during shipping.
- We do not accept returns, but can make an exception in case of a wrong product delivered to you or a damaged product with a photo as proof of wrong item or damage.
For this, please write to us at support@cannabuddy.in or simply visit the contact page within 24hours of order delivery.
Our customer care team will look into the issue and respond to you within 72 working hours. We typically make a reverse pick-up within 3-4 working days. Given the nature of our products, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient. - We reserve sole discretion to provide resolution to exchange requests as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
- International Orders: if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect the order from our Shipping agency, CannaBuddy will not be liable to provide a refund.
7.4 To be eligible for it return or refund, your item must be unused, unopened and in the same condition that you received it in. It must also be in the original packaging.
We take customer satisfaction very seriously. All of our products are tested for quality and all shipments are carefully inspected before leaving our warehouse. Please check your shipment carefully upon delivery to ensure it has not been damaged or tampered during shipping.
